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Anyone may report a review for investigation at any time.
If the review is reported to be malicious and we agree, it will be removed immediately.
If the review is reported to be unfair, or a hoax, it will be investigated and the reviewer will be asked to provide evidence to support their comments. Suitable examples include: proof of enquiry, proof of purchase, copies of correspondence, or photographic evidence. The review may be removed before, during, or after this investigation, entirely at our discretion.
IMPORTANT: If you report a review, which is subsequently proven to be genuine, it will be re-published and highlighted as Verified Feedback.
While a review is under investigation the review text will be replaced with a message stating that the review is under investigation.
This review will be investigated by our moderation team and the reviewer will be given 28 days to substantiate their claim. If the reviewer fails to comply it will be permanently removed from this website.
