As previous reviews have said, staff are useless, we have badly fitting doors, with crap silicone up the sides, lots of marks, including on the big glass that went up the top, its clearly, two gripper marks, have used them for years on various rentals but this is our house and it just keeps "giving" problems, another side panel fell out tonight, its July, we live on a hill?!!!
So sad to have to right this review, but workmanship is bad and I dread the Winter!
As much as I like the windows themselves, the actual set finish was awful. They left the frames with all the foam exposed and said their job was done. They blamed the fact that I asked them to recess them more in the framework and had to hack some of the old stone away. Granted, but what about on the stone frame they never had to cut away. They decided no work was to be done, they were finished and chose to ignore all contact with me to try to resolve the issue. Now, 10months in the external work is now showing signs of rust from the tacks they’ve used.!!!
I have been really pleased with the entire process, from the initial meeting with Bryn, through the fitting and post installation. What I really liked about North Lakes Glass and Glazing was the fact that the initial appointment was relaxed and there was no pressure of the sale and I really appreciated this after having contact with a hard sale company.
We were delighted with our windows and doors, fitted by NLG. All staff, from the ladies on reception and Suveyors to the Installation team were very professional and extremely helpful. The men who did the fitting did a brilliant job and I would have no hesitation in recommending the company to other prospective customers. With regard to the products themselves, the windows are of a high standard and we are particularily pleased with the quality of the Rockdoors (2 installed). An excellent job all round. At time of completing this survey, there was just one cover strip to recut/fit and a broken window pane to re install but this is in hand and therefore I am happy to complete this survey before these two items are finished. Having used NLG in our previous house, we know this is a trustworthy company.
The window installation was extremely well done.
Will happily deal with this company again
We are delighted with our conservatory and with the service provided by North Lakes Glass.
The team were efficient & carried out a very good job. I shall be doing two more windows this year
Really pleased with the installation. Very professioonal service. Friendly workmen. good men
Well fitted windows which have made a big difference to the house in terms of heat retention and appearance. Much less upheaval than imagined and proffesional service throughout
Excellent fitters who worked in some pretty atrocious weather. Very happy with the end result.
Very happy with our new windows and door.
Very pleased again, excellent service and great quality.
Excellent service. Friendly and courteous sales and office staff. Prompt and professional fitting team. Very happy with final product, many thanks to all concerned.
Very pleased with North Lakes Glass & Glazing
As always I am pleased with our last fitment from North Lakes Glass. I would be happy to recommend them to anybody.
Adam & Peter did an excellent job of fitting the windows & door
Used this company a number of times. all good
The young men who installed the windows were very polite and courteous. They were very tidy and cleaned up behind them. We will recommend North Lakes Glass highly.
I am extremely happy with my conservatory. With it being on a corner site many people watched it developing into a lovely conservatory.
The end to end experience was very efficient and the installation team of Sean, Ian and Adam were particularly friendly. The end result looks great and works faultlessly so I would happily recommend North Lakes Glazing to a friend.
A very good experience, both office" and "installation team" easy and professional to deal with."
The fourth installation with this company. All very satisfactory.
I am very pleased indeed with my windows and doors, the work men were very efficient getting on with the job. I will certainly recommend them to my family and friends, thank you.
This is the 5th installment of window installations from North Lakes Glass and we are overjoyed by the standard of product and service.
Always excellent job with this company
Both fitters were very professional, efficient and courteous. They kept us up to date with progress throughout the job. Everything looks great.
Minor issues have been raised with the installer and their reply is awaited
A first class installation carried out on time and to a very high standard, by courteous, helpful and polite craftsmen.I would willingly recommend them to anyone.
All staff were very helpful sales admin and fitters snagg completed quickly and efficiently very happy with service from company.
Everything about the service and workmanship provided by North Lakes Glass & Glazing Ltd was excellent and I would have no hesitation in giving them a very high recommendation to any other potential customers.
Excellent end to end service.
Good workmanship carried out efficiently. Courteous and friendly installers. Good communication and quick response to queries.
I would use North Lakes glass again
Excellent product and service
We had fantastic service from start to finish with the installation of 2 doors and would highly recommend the company to friends etc locally.
This was our second job from North Lakes Glass and we would happily use them again. We have recommended them to family, who have also ordered from them.
The team worked efficiently and quickly. We felt comfortable with them in our Home.
