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Book for someone to call to make an appointment. Still waiting called the company who deal with the booking s to let them know I would be taking my business elsewhere. They apologised and said they would suddenly be able to put me through to someone to TALK to .Should of done this when I first called . My glasses seamed to have steamed up writing can cloudy 2 clear offer any suggestions
Sadly, my experience has been extremely disappointing. I initially submitted a query through their website but received no response at all. About a month later, I was contacted via text message asking if I was happy with a quote, a quote I had never received.
I was then assured that if I emailed them, a colleague would review my case. I took the time to write a detailed email, including photos and a full description of the issue. Once again, I received no response.
This complete lack of communication and follow-through feels very disrespectful, especially after being promised that someone would look into it. It has ultimately been a waste of my time, and based on this experience, I would not consider using their services again.
Appointment booked for 09:00-10:00 for 09/01/2018......... text at 10:35 on the day to day he had to cancel as poorly..... fair enough..... and would contact me to reschedule....... 16/02/2018......... still waiting
I booked an appointment with Lee Rixon to come and give us a quote on the 5 August 2017 between 9 and 12 and he didn't turned up or give us a call to let us know he wouldn't be coming. I feel completely let down by Cloudy 2 Clear. I called there 0800 number to let them know and they asked if i wanted to cancel ! My response was quite clear, if they don't turn up to an appointment just to provide a quote then how can I trust them to do the work.
We have used this company before to replace glass panels that had steamed up because the seals had gone. Roger responded the next day and soon replaced them. At a reasonable price. This week I felt the front door was letting in drafts and saw the seal had stretched and thought it had perished. Roger sent a member of staff who checked it, saw it was serviceable cut it to fit, glued it in, and charged me £0. I could recommend this company .
